This policy covers the one-time $19 payment that unlocks SignatureCraft's full 47-template library. It does not apply to the free tier, which requires no payment.
1. Our refund window
If the full library unlock doesn't work for you, contact us within 14 days of purchase for a full refund, no questions asked. Refunds are processed through Paddle, our payment processor, back to your original payment method.
2. EU consumers: your legal right of withdrawal
If you are a consumer purchasing from within the European Union, EU consumer-protection law (Directive 2011/83/EU) gives you a 14-day right of withdrawal from any distance purchase, including digital content. For digital content supplied immediately (like an instant license unlock), that legal right is normally lost once you consent to immediate access and acknowledge you lose the withdrawal right by doing so.
We do not rely on that waiver. Whether or not you actively acknowledged it at checkout, we honor the same 14-day window as a straightforward refund on request, described above. You do not need to cite EU law or provide a reason — simply contact us within 14 days.
3. How to request a refund
Email andrewfragkiadakis+signaturecraft@gmail.com with the email address you used at checkout. We aim to process refund requests within 2 business days. You can also request a refund directly through Paddle using the link in your purchase receipt email.
4. What happens to your license on refund
When a refund or chargeback is processed, your license is suspended on our licensing provider's side. This blocks future license recovery or activation on a new device. Because license verification happens entirely in your browser without contacting our servers, a license file already active on a device you used before the refund may continue to work on that specific device until it is next reissued — we are transparent about this technical limitation of offline license verification rather than promising an enforcement guarantee we can't technically back. Continuing to use the full library after a refund is against these Terms regardless of whether the offline file still verifies.
5. Disputes and chargebacks
If you believe a charge was made in error, please contact us first — most issues are resolved faster directly than through a card chargeback, and a chargeback carries fees that a direct refund does not. We treat confirmed chargebacks the same as a refund request under section 4 above.
6. Contact
Refund and billing questions: andrewfragkiadakis+signaturecraft@gmail.com.